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Is My Thread Stilll In "Waiting For Help" Queue?

SO THE PROBLEM IS THAT: KAYAKO ONLY FETCH NEW EMAIL, SENT AFTER I REPLACE FILE AS MENTIONED ABOVE, ALL THE PREVIOUS EMAIL ARE NOT FETCHED. Gets caught and is sent back to the end of the queue. 6. 14 hours have passed since support ticket. We did a test on the CF7 server to print the pdf and it did merge automatically, so we feel that the form project and the server are working properly. As for Steam, after 91 hours, still nothing.

A long reply was causing an email queue to get stuck. Return to Homepage Explore Middle-earth The World Characters Elf Dwarf Hobbit Race of Man Media Images Videos The Game Game Features Quickstart Guide Store Guide Quest Packs Articles Riders of Rohan Will we need an alternative solution for other themes or should it work for all/most Genesis child themes? We have put some alerts in place when an Inbox is holding more than X messages, for several queues. https://forums.techguy.org/threads/is-my-thread-stilll-in-waiting-for-help-queue.896306/

Two days with no response at all - apparently there was no in-game help over Christmas? Or is it still a matter of try, hope it looks ok and report back if anything doesn't? We face this issue quite often now, and we need to move the offending email messages manually for processing it outside Kayako. Unless stated otherwise, all content in this post is My Personal Opinion.

Xsi_pl, Oct 5, 2015 #20 (You must log in or sign up to reply here.) Show Ignored Content Page 1 of 2 1 2 Next > Share This Page Tweet Log You can view support threads, but not post. it's strange, in the "These users will get notified by email:" section below, i don't see your username showing up. Support ticket submitted 2. 1 to 3 hour pause, nothing happens. 3.

Contact Us Help Home Top RSS Privacy Policy STORE COMMUNITY ABOUT SUPPORT Steam Users' Forums > Steam Discussions > General Steam Discussion What is the Normal Progression of a Support You will receive an automatic "thank you" - email with ticket informations. Thanks for following up here. look at this site Can you help me with something on this?

You might be asking yourself, "Why would this even matter?" The answer is: expectations. But if your looking in the email queue, I would try removing the oldest email in the queue. Selecting the correct category for the ticket is important, too, because if the ticket needs to be redirected, at this moment it restarts its lifetime because it's like you submitted the Washell View Public Profile Search User Find More Posts by Washell Find Threads by Washell 06-20-2011, 07:57 PM #7 RobDollar Join Date: Oct 2006 Reputation: 81 Posts: 242

If you recall you've sent me a custom set of files and asked me to add alternative code to the .functions file. 3a) "a custom set of files" was needed click here now With email now checked, it's time to bump that forum thread, although customer now knows that it is, quite frankly, a pointless pursuit. May 13, 2015 at 10:03 pm #303289 Caridad Dear Pat I will read that thread next and try to help there. I created a ticket with Kayako Support, confirming that the above mentioned message could not be processed on their testing environment either.

When reality continually contradicts their expectations, they get frustrated, dismayed, and downright angry. The original confirmation letter "We are looking into it" was sent last Sunday.) Last edited by Khalaq: 06-22-2011 at 12:15 PM. 06-22-2011, 12:16 PM #15 Smertnik Join Karen. Sometimes you have to manually remove the corrupt email by deleting it, so that Kayako can process the rest of the email.

Oct 2010, 08:10 PM #5 (permalink) OpenZero Member Join Date: Oct 2009 Posts: 5 PixelNotifier: http://www.donationcoder.com/Softwar...#PixelNotifier « Previous Thread | Next Thread » Thread Tools Show Printable Version A long reply was causing an email queue to get stuck. Newer Than: Search this thread only Search this forum only Display results as threads Useful Searches Recent Posts More... how to make autohotkey monitor a certain area on screen?

A fourth ticket asking for an appointment time since I can't be online all day waiting for help was closed (probably amidst hysterical laughter) outside advertised hours (7:27am) without any comment. So while LotRO could be fine, DDO could be generating 50 tickets per hour regarding a major problem (ie, like a rewards chest not dropping! [today's hotfix]), and we might never Yes, my password is: Forgot your password?

Oct 2010, 05:31 PM #2 (permalink) lyubomir Member Join Date: Oct 2010 Posts: 1 Same thing I have the same problem.AlTeZa please let me know if you have found

I just use email as usual and I don't know by what criteria an email will be considered corrupt by kayako and I don't know what email to delete. Warning: JavaScript is required for some functionalities of this page. In Create!Form server, Tools -> Windows Identity, we had credentials for server administrator. Thank you!

Please remember when they do finally get to you that it's not their fault they're understaffed. kakkerlak View Public Profile Search User Find More Posts by kakkerlak Find Threads by kakkerlak 06-22-2011, 08:24 AM #13 Undead Join Date: Jun 2008 Reputation: 349 Posts: 3,167 I've The focus is on modifying the Classifieds Demo into a Directory site, and i think it's safer not to switch the theme and to keep any changes to a minimum, so Can you share access details so I can do some testing with it?

Reply With Quote Dec 22 2016,08:20 AM #2 Aineas. Perhaps you didn't get notification of this ticket that was assigned to you. Discussion in 'Virus & Other Malware Removal' started by ongmac, Jan 21, 2010. Click here to join today!

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